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Job Description

Enquiry & CRM Management

• Ensure timely registration and updating of all enquiries in CRM
• Monitor enquiry progress and support movement through the sales process
• Ensure completeness and accuracy of enquiry-related information including customer master and opportunity
• Maintain CRM data quality and process compliance across all assigned regions
• Generate periodic reports for management review

Technical & Commercial Proposal Support

• Study customer enquiries, component drawings, process specifications and technical requirements
• Understand customer manufacturing processes and cleaning requirements
• Select suitable machine concepts and technical solutions in consultation with Sales team
• Calculate throughput, machine capacity and process requirements. Prepare cost calculations and techno-commercial quotations
• Ensure quotations are accurate, competitive and aligned with company standards
• Support revision and optimization of quotations based on customer’s feedback

Customer Documentation & Compliance Support

• Prepare and submit customer-required technical and commercial documents
• Coordinate collection of information from internal departments
• Ensure timely response to customer documentation requests and compliance with customer-specific documentation requirements
• Maintain records of submitted documents and customer communications

Internal Customer Support & Cross-Functional Coordination

• Provide timely support to Sales Managers across all regions based on business priorities
• Balance workload effectively across multiple enquiries and opportunities
• Coordinate with Sales, Application, Projects and Design teams
• Support customer visits, meetings and internal reviews
• Demonstrate responsiveness, ownership and service orientation towards internal stakeholders
• Contribute towards process improvement and standardization initiatives

Application & Trial Support

• Support Application team during customer trials and demonstrations
• Coordinate customer visits to the Ecoclean Application Centre. Assist in preparation of trial reports and supporting documentation
• Support smooth communication between Sales and Application teams

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Qualifications

• B.E. Mechanical Engineering, Production Engineering, Industrial Engineering or equivalent

• 1 - 3 years of experience in industrial equipment, capital goods, automation, manufacturing or engineering services Or Freshers with strong technical aptitude and willingness to learn

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what we offer

Ecoclean offers an exciting field of activity, broad and professional support, space for individual work with early responsibility and professional development.